Question 1

What is NavioWorks?

Accepted Answer

NavioWorks is a vessel management platform built specifically for 40m+ professionally crewed superyachts. It combines maintenance planning (PMS), procurement, and compliance (HSQE) into one integrated system. Unlike legacy software built for commercial shipping and adapted for yachts, NavioWorks was designed from day one for how yacht crews actually work.

Question 2

Who is NavioWorks for?

Accepted Answer

NavioWorks is designed for Captains, Chief Engineers, ETOs, and Officers on professionally crewed superyachts. It's also used by yacht management companies overseeing multiple vessels. If your vessel is 40m+ with a professional crew running structured maintenance programs, NavioWorks is built for you.

Question 3

How is NavioWorks different from other yacht management software?

Accepted Answer

Three main differences: First, simplicity — NavioWorks has 3 integrated domains instead of 15+ disconnected modules. Second, usability — most crews are productive within 30 minutes, not 3 days. Third, it's built by a Chief Engineer who spent years using those systems and knew exactly what needed to be better. We focused on the 20% of features that deliver 80% of the value.

Question 4

Can I see a demo before committing?

Accepted Answer

Absolutely. We offer a 30-minute video demo where we show you the actual product with scenarios relevant to your vessel. No slides, no sales pitch — just the software. We'll answer all your questions and give you a transparent quote on the spot. Request a demo and we'll be in touch within 24 hours.

Question 5

Is there a free trial?

Accepted Answer

Yes. After your demo, we offer a 14-day free trial with your actual vessel data. We'll help you set up your equipment hierarchy, import your existing tasks, and get your team onboarded. You'll know within the trial period whether NavioWorks is right for you.

Question 6

What does NavioWorks actually do?

Accepted Answer

NavioWorks covers three domains: Technical (equipment register, running hours, maintenance tasks, work orders, spare parts inventory), Procurement (suppliers, requisitions, purchase orders, goods receipt), and HSQE (certificates, inspections, defects, drills, safety reports). Everything is connected — complete a task and stock updates automatically, create a PO and it links to the parts that triggered it.

Question 7

How do maintenance schedules work?

Accepted Answer

Tasks can be scheduled by calendar (every 3 months), by running hours (every 500 hours), or combined (whichever comes first). When you complete a task, the system automatically calculates the next due date. You set the baseline — we don't auto-populate with assumptions. The dashboard shows what's overdue, due soon, and coming up.

Question 8

Can I track running hours for multiple counters?

Accepted Answer

Yes. Each piece of equipment can have multiple counters (engine hours, generator hours, etc.). When you record a new reading, the system validates it's not less than the previous reading. Counter resets are supported and preserve lifetime hours. Hours-based tasks automatically recalculate when you update readings.

Question 9

How does spare parts inventory work?

Accepted Answer

Every part has a stock level tracked by location (Engine Store, Bosun's Locker, etc.). You set minimum stock levels and get alerts when you're running low. When you complete a task and record parts used, stock decrements automatically. Parts are linked to equipment so you always know what goes where.

Question 10

Can I manage purchase orders?

Accepted Answer

Yes. The full procurement flow: create a requisition (from low stock alert or manually), convert to PO, send to supplier, track delivery, receive goods, match invoice. When you receive goods, stock updates automatically. You can see PO status at a glance — draft, sent, confirmed, shipped, received.

Question 11

How do you handle certificates and compliance?

Accepted Answer

All vessel and equipment certificates are tracked with expiry dates. You get warnings at 90, 60, and 30 days before expiry. The system tracks certificate renewals and maintains the chain of history. Class surveys, ISM audits, and defects are all logged with full audit trails. When the surveyor arrives, your records are ready.

Question 12

Is there a calendar view for tasks?

Accepted Answer

Yes. You can view tasks as a list, calendar, or kanban board. Switch views instantly depending on how you want to plan. The calendar shows all due dates, the kanban lets you drag tasks through status columns, and the list gives you filtering and search.

Question 13

Can I attach documents to equipment?

Accepted Answer

Yes. Attach manuals, drawings, certificates, photos — any document type. Documents are linked to specific equipment so they're always easy to find. When you're standing in front of a generator and need the manual, it's two taps away.

Question 14

Do you support drills and safety reports?

Accepted Answer

Yes. SOLAS drills are tracked with schedules based on regulatory requirements (fire drill monthly, abandon ship monthly, etc.). Record drill completion with attendees, objectives met, and lessons learned. Safety reports capture near misses and hazard observations with investigation and corrective action tracking.

Question 15

What devices does NavioWorks work on?

Accepted Answer

NavioWorks is web-based and works on any modern device with a browser. Desktop (Mac or Windows), laptop, tablet (iPad recommended), or phone. We've optimized the interface for tablet use onboard — touch targets are sized for real fingers, not mouse pointers.

Question 16

Does it work offline?

Accepted Answer

Yes. NavioWorks has full offline functionality. Access your data, complete tasks, record hours — all without internet. When you're back online, everything syncs automatically. Built for vessels, not offices.

Question 17

What internet speed do I need?

Accepted Answer

NavioWorks is designed for maritime connections. A basic satellite connection (256kbps) is sufficient for normal use. Initial sync requires more bandwidth, but day-to-day operations work fine on slow connections. Offline mode means you're never blocked by poor connectivity.

Question 18

Do I need to install anything?

Accepted Answer

No. NavioWorks runs in your web browser — Chrome, Safari, Firefox, or Edge. There's nothing to install, update, or maintain on your devices. Just bookmark the URL and log in.

Question 19

Can I use it on multiple devices?

Accepted Answer

Yes. Log in from any device with your credentials. Your data syncs across all devices automatically. Start a task on your laptop, finish it on your tablet onboard.

Question 20

What browsers are supported?

Accepted Answer

Chrome, Safari, Firefox, and Edge — all recent versions. We recommend keeping your browser updated for the best experience and security. Internet Explorer is not supported.

Question 21

How hard is it to switch from our current system?

Accepted Answer

We handle the migration for you. Whether you're coming from another PMS, spreadsheets, or paper — we'll import your equipment hierarchy, maintenance schedules, spare parts, and history. Most vessels are fully migrated and operational within one week.

Question 22

What data can you import?

Accepted Answer

Everything that matters: equipment register with hierarchy, maintenance tasks and schedules, completion history, spare parts inventory, supplier database, certificates, and crew records. We accept exports from other PMS systems, Excel spreadsheets, or we can work from your existing documentation.

Question 23

Do we lose our maintenance history?

Accepted Answer

No. We import your historical completion records so you maintain continuity for class and compliance. Your audit trail doesn't start from zero — it continues from where you left off.

Question 24

How long does migration take?

Accepted Answer

Typically 5-7 days from receiving your data to going live. Day 1-2: we process and import your data. Day 3-4: you review and we make adjustments. Day 5-7: crew onboarding and go-live. Complex vessels with extensive history may take slightly longer.

Question 25

What if we're currently using spreadsheets?

Accepted Answer

That's fine — many vessels are. Send us your spreadsheets and we'll structure them into NavioWorks. This is often easier than migrating from another PMS because there's no proprietary format to decode. We'll work with whatever you have.

Question 26

Can we run both systems in parallel during transition?

Accepted Answer

Yes, and we recommend it for the first 1-2 weeks. Run NavioWorks alongside your current system until you're confident. Once you're comfortable, switch over completely. There's no pressure and no hard cutoff date.

Question 27

Where is my data stored?

Accepted Answer

Your data is stored on secure servers in the European Union (Germany). We use industry-standard cloud infrastructure with redundant backups, encryption, and access controls.

Question 28

Is my data encrypted?

Accepted Answer

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your data is protected whether it's moving between your device and our servers or sitting in our database.

Question 29

Who can access my vessel's data?

Accepted Answer

Only users you authorize. Each vessel's data is completely isolated — even if a management company runs multiple vessels, each vessel's data is separate. Our support team can only access your data with your explicit permission for troubleshooting.

Question 30

What happens to my data if I cancel?

Accepted Answer

It's yours. Before cancellation, export your complete database — equipment, maintenance history, spare parts, documents, certificates — in standard formats (CSV, Excel, PDF). We keep your data available for 90 days after cancellation. After that, it's permanently deleted. We don't hold data hostage.

Question 31

Can I export my data while I'm a customer?

Accepted Answer

Anytime. Your dashboard includes full export tools. Download your complete database whenever you want — for backups, reporting, or peace of mind. No need to contact us, no fees, no restrictions.

Question 32

Why do other PMS providers make migration so hard?

Accepted Answer

Lock-in. If it's painful to leave, you're more likely to stay even if you're unhappy. We think that's backwards. We'd rather earn your business by being useful than trap you with your own data.

Question 33

Do you sell or share my data?

Accepted Answer

Never. Your operational data is yours alone. We don't sell it, share it with third parties, or use it for anything other than providing you the service. Our business model is software subscriptions, not data monetization.

Question 34

Are you GDPR compliant?

Accepted Answer

Yes. We're based in the EU and fully comply with GDPR. You have the right to access, correct, export, or delete your personal data at any time. Our privacy policy details exactly what we collect and how we use it.

Question 35

Who owns the data I put into NavioWorks?

Accepted Answer

You do. Always. The data you create belongs to your vessel, not to us. We're a tool to help you manage it — that's all.

Question 36

How long does it take to learn NavioWorks?

Accepted Answer

Most crew members are comfortable within 30 minutes. We designed the interface to be intuitive — if you can use a smartphone, you can use NavioWorks. There are no week-long training courses or certification programs required.

Question 37

Do you provide training?

Accepted Answer

Yes, included in your subscription. We provide a 1-hour onboarding session for your crew via video call. We also have documentation and video tutorials for self-service learning. Additional training sessions are available on request.

Question 38

What support do you offer?

Accepted Answer

Email support is included with every plan. We typically respond within a few hours during business hours (CET). For urgent issues, we aim to respond within 2 hours. You'll always talk to someone who knows the product, not a generic support script reader.

Question 39

Is there phone support?

Accepted Answer

Not currently — we've found that email and video calls are more effective for troubleshooting software issues. That said, if you need to talk through something complex, we're happy to jump on a call. Just email us and we'll schedule it.

Question 40

What if I find a bug or have a feature request?

Accepted Answer

Report it directly to us via email. We read every piece of feedback and prioritize based on customer impact. Bug fixes are typically deployed within days. Feature requests go into our roadmap and we'll keep you updated on progress.

Question 41

Do you have a status page for outages?

Accepted Answer

Yes. If there's ever a service disruption, we post updates immediately. We also send email notifications for planned maintenance, which we schedule during low-usage hours to minimize impact.

Question 42

Who's behind NavioWorks?

Accepted Answer

NavioWorks was founded by Dylan, a Chief Engineer with over 10 years on superyachts from 30m to 80m. After years of fighting with overcomplicated software and elaborate spreadsheet workarounds, he built the system he wished existed. NavioWorks is a small, focused company — not a faceless corporation.

Question 43

How long has NavioWorks been around?

Accepted Answer

We launched in 2025 after two years of development and testing. While we're newer than some competitors, that's an advantage — we're built on modern technology without decades of legacy code holding us back.

Question 44

What if NavioWorks goes out of business?

Accepted Answer

Fair question for any software purchase. First, we're built on sustainable economics — we charge a fair price for a valuable product. Second, you can export all your data anytime in standard formats, so you're never trapped. Third, if the worst happened, we'd give customers maximum notice and help with transition.

Question 45

Are you looking for investment or acquisition?

Accepted Answer

We're bootstrapped and plan to stay that way. Our goal is to build a profitable, sustainable business serving yacht crews — not to flip the company to private equity or get acquired by a competitor who'd raise prices and cut support.

Question 46

Where are you based?

Accepted Answer

We're based in Málaga, Spain — close to the Mediterranean yachting hubs. Our servers are in Germany. We work with vessels worldwide.

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